Dear Student

Welcome and thank you for choosing All Hands on Deck to provide you with Maritime Training.

The information contained in this guide is designed as a reference tool for you as a student of All Hands on Deck Maritime Training.

All Hands on Deck Maritime Training is a Registered Training Organisation (RTO) with the Vocational Education and Training Accreditation Board (VETAB) and accordingly there is a management system in place which reflects our core processes.

Student input to improve our training outcomes is encouraged and welcomed. As a maritime training student I am sure you will value the efforts of our educators and I am also confident that your studies will give you the opportunity to enhance your professional development, potential and career prospects.

I wish you every success in your maritime course studies at All Hands on Deck Maritime Training.

Training Operations Manager

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The aim of All Hands on Deck Maritime Training is to provide students with a high standard of 'hands on' maritime education, training and assessment in a tolerant and equitable learning environment.

Our programs conform to National Training Standards and meet the needs of students as well as the maritime industry. All Hands on Deck Maritime Training has an ongoing commitment to offer students support and encouragement in their maritime studies. Where appropriate we will provide professional support and counselling to assist with any learning difficulties, from improving study techniques to language or special needs.

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All Hands on Deck Maritime Training provides maritime training with courses designed to:

• Provide a formal qualification
  
• Provide a platform conducive to ongoing training
  
• Create career pathways
  
• Be a source of entry qualification to the maritime industry.

All Hands on Deck conduct training in the following areas:

• General Purpose Hand (Deck Hand)
• General Boat Licence
• Coxswain
• Marine Engine Driver Grade III
• PWC Licence
• Survival at Sea
• Firefighting
• Marine Radio Certificate
• SMS Consultation
  

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All staff at All Hands on Deck Maritime Training will:

• Perform their duties efficiently and effectively with integrity
• Strive to improve personal competence and quality of work.
  
• Conduct one's self in a manner that will promote co-operation and good relations with fellow students.
  
• Avoid real or perceived conflicts of interest.
  
• Maintain confidentiality of information received in the course of one's duties.
  
• Seek to employ more efficient, effective and economical methods of accomplishing tasks.

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All students will be recruited in an ethical and responsible manner and consistent with the requirements of the curriculum or National Training Package. Our Access and Equity Policy ensures that student selection decisions comply with equal opportunity legislation.

All Hands on Deck provide training services that reflect a fair and reasonable opportunity for all students and staff, regardless of race, colour, religion, gender or physical disability, regardless of the prevailing community values.

A copy of the organisation 's Access and Equity Policy is available for free on request.

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It is a requirement to obtain NSW Maritime endorsement in a Record of Service (RoS) Book to produce a current First Aid Certificate. All Hands on Deck Maritime Training Maritime training include First Aid as part of the General Purpose Hand course.

If you already hold a current First Aid Certificate that has more than 18 months to expiry please submit your certificate to your Instructor for photocopying.

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All assessments are undertaken on both merit and fairness.

Standards and levels of performance will be matched against the expected competency standards. Each method will assess the student in their understanding, performance, context application and the ability to transfer skills and competencies in a variety of situations. The task of achieving the competency by the student should be viewed as a positive process.

Students are assessed to determine the level or degree of competency in accordance with the requirements of relevant Maritime Training Packages.

The assessment grades in competency based training courses are:

Competent:
The student has demonstrated competency in all relevant tasks.

Not Yet Competent (NYC):
The student has not yet demonstrated competency in all relevant tasks. A student who does not achieve competency in all assessment tasks may re-attempt the particular assessment task without having to re-enrol.

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Where students do not meet the assessment criteria in the initial assessment they will be given another assessment opportunity. Additional assistance and support will be offered prior to re-assessment (this assistance will be focused in the area of deficiency only). Training is assessed in a variety of ways including theory and practical. Each student must achieve a satisfactory grade in areas outlined for that particular course.

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All Hands on Deck Maritime Training has a commitment to protect the privacy of staff and student information in accordance with legislative requirements. Information provided to All Hands on Deck Maritime Training may be used in course administration and disclosed to training staff.

To enable students to advance their maritime careers All Hands on Deck Maritime Training may contact students from time to time advising of available course opportunities. Any student who does not wish to receive course information may be removed from any list on request.

As an RTO All Hands on Deck Maritime Training is required to maintain accurate and complete records for a period of 30 years. Any personal information maintained by All Hands on Deck Maritime Training will be made available to individual staff members and students on written request.

To assist students in obtaining employment, we may, from time to time, provide student Names and telephone numbers to vessel owners/skippers who are seeking competent GPH crew. If you do not wish us to provide this information please advise our office for your name removal.

With the exception of the disclosure of names and telephone numbers mentioned above no additional information will be made available to any other party without the written consent of the individual student concerned

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When a course is commenced the student will be forwarded by electronic mail (and a hard copy if required) student manuals, NSW Maritime Medical Information, All Hands on Deck Codes of Practice, Student Manual and a Study Program as well as other relevant information deemed appropriate from time to time. Within 48 hours of being forwarded the training manuals students will be forwarded information and access to online assessment modules.

Students may work at their own pace and will be offered unlimited email and telephone contact with the Training Operations Manager to complete the required electronic assessments.

When all electronic assessments have been completed the student may progress to the on site training program.

The balance of the course payments must be made at this time and the student will then be placed in the next available on site course. If at anytime there is an excessive number of students in an on site course the student will be advised and placed on a waiting list.

A student is entitled to one (1) complimentary transfer to another course date.

If an applicant cancels an enrolment to any course more than 14 days prior to the course commencing is entitled to a full refund. No refund will be made to any student who cancels or withdraws after the commencement of any course. No refund will be made to any student who cancels 14 or less days prior to any course commencing.

Any course fees refunded will incur an administration fee of $25.00 plus any bank or PayPal fees incurred.

Should All Hands on Deck cancel any course for any reason participants are entitled to a full refund or may transfer funds to a future course.

If any student cancels or withdraws from any course due to legitimate reasons beyond their control they may, on written application, transfer to another course date at no additional charge.

All claims for refund should be made in writing, stating the amount sought and reason for the claim, to the course administrator.

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All educators at the college are considered to have a duty of care to their students at all times whilst they are in their care. This means educators have a duty to protect their students from foreseeable dangers whatever their source. Usually this duty is to protect the student from injuring him/herself but it may also be to protect the student from dangers threatened by others.

If an injury does occur the student has a responsibility to report the incident to the teacher as soon as possible who in turn will report the incident to the college Training Operations Manager.

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All Hands on Deck Maritime College guarantees to fulfil its commitment to students by providing them with the best possible resources. This will enable students to achieve their potential in obtaining the maritime qualification they are seeking.

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Students are expected to be punctual and attend all classes. Students arriving late distract the rest of the class and the Teacher. The training courses should be treated with the same professionalism as a job in every respect. If a Student needs to be excused early from a class they should advise the Teacher well in advance and state the reason. An attendance book, noting arrival and departure times, will be maintained by the course Teacher.

Missing classes may impact on the student's course result especially modules related to Survival at Sea and Fire Fighting where a deferral to a following course may result. A minimum of 80% attendance rate is required. Absentees or late arrivals should inform the college by telephone.

All training conducted by All Hands on Deck Maritime Training Maritime is classified as adult education. All college staff will expect students to behave in a mature fashion and in a manner conducive to learning in a relaxed atmosphere. If a Teacher considers a student is not behaving in a proper manner they will not be given any more than three warnings. If the student's behaviour continues they may be asked to leave the class or the entire course if appropriate.

No course fee refunds will be given.

The student will have the opportunity to discuss any behavioural issues with the Training Operations Manager.

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All Hands on Deck Maritime Training provide Maritime Training. All training includes one or more of the following delivery methods:

1. Face to face teaching. All Hands on Deck training and assessment will be conducted with a mix of on board attendance to commercial vessels and this will result in the vessel becoming the classroom for theory presentations as well as classroom presentations. Occasionally training and assessment may be conducted at alternate locations and students will be advised in advance.
2. Hands on teaching. This will require the student to demonstrate a practical "hands on" involvement in the training and assessment process such as handling fire hoses, handling ropes or boarding survival craft.
3. Flexible delivery of training and assessment. To assist students in learning in a flexible environment the commencement of each training course will be through online training and assessment. Students will receive unlimited contact with the Training Operations Manager to achieve competency with these assessments.

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All Hands on Deck will provide facilities equipped with Tea and Coffee making facilities as well as a microwave oven and refrigerator. Students may bring their own cup or use the foam ones provided. There are generally locations nearby to purchase meals during lunch breaks.

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To avoid any administration problems students' are requested to advise of any changes to their personal details such as address, names, contact details etc.

All students have the right to seek redress if they have been treated unfairly or have grounds for complaint. Complaints will be handled very quickly.

The complaint procedure to follow is:

• Discuss the complaint directly to the Teacher (informal
  
• Lodge a complaint in writing to the Operations Manager if the Teacher is unable to resolve the issue (formal resolution).

If the Training Operations Manager cannot resolve the issue then mediation counselling will be sought for the parties involved using an independent arbitrator.

The formal resolution procedure involving an Independent Arbitrator (IA) is as follows:

1. Formal complaint lodged
2. Complainant receives acknowledgement within3 days
3. Respondent advised of complaint
4. All parties agree to independent arbitration
5. IA nominated by complainant
6. Respondent agrees to nominated IA
7. If complainant does not wish to nominate an IA then Waterways Authority or other suitable independent organisation to be contacted regarding a suitable IA
8. The independent arbitrator's (IA) decision will be final

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If you have any difficulty with any part of the course, or are having any personal, family or emotional difficulties please speak with the Teacher or Training Operations Manager. Every endeavour will be made to provide a professional counsellor who can assist with confidential and professional advice. We can provide a list of local contact persons on request who can assist students having difficulties.

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Students who have difficulty with understanding course content and instructions, who cannot read or write well or if English is their second language may have access to suitable assistance. Please speak with the Training Operations Manager to organise appropriate assistance.

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As a Registered Training Organisation All Hands on Deck realises that some students may already be skilled in some aspects of the course syllabus and may be able to demonstrate competencies on the basis of prior experience in the workforce or previous learning. In order for RPL to be granted evidence of relevant competency achievement in all learning outcomes needs to be shown or demonstrated. RPL application steps are:

• Decide which modules you wish to apply for.
  
• Complete an application for RPL form.
  
• Generate and collect evidence.
  
• Organise your evidence and complete your portfolio.
  
• Submit your portfolio to the Training Operations Manager.
  
• Your application will be assessed and a decision made in 21 days.

In accordance with RTO requirements All Hands on Deck will recognise Australian Quality Training Framework (AQTF) certificates and Statements of Attainment issued by other RTO's.

PLEASE NOTE: Costs in processing RPL applications will not exceed 80% of course fees.

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All Hands on Deck Maritime Training College has a responsibility to provide a safe and healthy environment for their employees, students and other persons providing a service to the organisation. All Hands on Deck is committed to complying with the requirements of the Occupational Health and Safety Act 2000, as amended. All staff and students are advised that health and safety in the workplace is both an individual and shared responsibility of employees, students and management.

This responsibility extends to:

• The identification and reporting of all potential hazards and/or risks.
  
• Undertaking activities in a safe manner
  
• Following instructions provided for safety
  
• Not putting yourself, or anyone else, at risk
  
• Reporting any illness/injury or 'near miss' incident

If at any time you are unsure of your responsibilities in respect to O H & S then please seek advice from your Teacher or Management.

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